Privacy Policy

Our Commitment to Data Protection

MetricLab is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services. We handle your data in accordance with applicable data protection laws, including's Act on the Protection of Personal Information (APPI) and the General Data Protection Regulation (GDPR) where applicable.

We believe in transparency and want you to understand exactly how your information is used. This policy outlines our practices in clear language and provides information about your rights and choices regarding your personal data.

Information We Collect

We collect different types of information to provide and improve our research training services:

Personal Information You Provide

When you use our contact forms, register for courses, or communicate with us, you may provide:

• • Full name and contact details (email address, phone number)
• • Professional information (organization, role, research interests)
• • Course enrollment and attendance information
• • Payment and billing information
• • Communications you send us through our contact forms or email
• • Feedback, survey responses, and testimonials

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• • Device information (browser type, operating system, device identifiers)
• •ge data (pages visited, time spent, navigation patterns)
• • IP address and general geographic location
• • Referral source and search terms used to find our website
• • Cookie and tracking technology data (see our Cookie Policy for details)

Information from Third Parties

We may receive information about you from third-party services such as analytics providers, payment processors, and professional networks, when you interact with our services through these platforms.

How We Use Your Information

We use the information we collect for specific, legitimate purposes:

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to provide our training services and fulfill our contractual obligations to you.
• Consent: When you have given clear consent for us to process your personal data for specific purposes, such as marketing communications.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, provided these interests are not overridden by your data protection rights.
• Legal Obligations: Processing necessary to comply with legal requirements, such as tax laws and regulations.

Data Sharing and Disclosure

We take your privacy seriously and only share your information in specific circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including payment processors, email service providers, analytics platforms, and hosting services. These providers only access information necessary to perform their functions and are obligated to protect your data.

Business Transfers

If MetricLab is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you have regarding your information.

Legal Requirements

We may disclose your information when required by law, such as in response to court orders, legal processes, or to protect the rights, property, or safety of MetricLab, our users, or others.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• • Encryption of data in transit and at rest using industry-standard protocols
• • Regular security assessments and vulnerability testing
• • Access controls limiting who can view and modify personal data
• • Employee training on data protection and security practices
• • Secure backup systems and disaster recovery procedures
• • Regular monitoring for suspicious activities and security threats

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention periods vary depending on the type of information:

• Course Registration Data: Retained for the duration of your enrollment plus five years for record-keeping purposes
• Contact Form Submissions: Retained for two years unless you request earlier deletion
• Marketing Communications: Retained until you withdraw consent or we determine they are no longer relevant
• Website Analytics: Typically retained for 26 months in aggregate, anonymized form

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Additional Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restriction: Request that we limit how we use your personal data
• Right to Data Portability: Receive your personal data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for direct marketing or based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent for processing

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframes required by applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy applies only to information collected by MetricLab. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and may provide additional notice such as an email notification or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Complaints and Regulatory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In, this is the Personal Information Protection Commission.